Podcasts by Category

Boost Your Boutique with Emily Benson

Boost Your Boutique with Emily Benson

Boost Your Boutique with Emily Benson

Looking to start or grow your boutique business? Tune in to Emily Benson's podcast! With 18 years of retail experience and a no-nonsense teaching style, Emily shares strategies and interviews experts to help you succeed. Whether you have a brick-and-mortar, online, pop-up, or mobile boutique, this podcast provides valuable insights to boost your business. From owning a mobile boutique called The Fashion Truck to being Associate Merchant for Girls' Accessories at Abercrombie & Fitch, Emily has turned her success into your success. Don't miss out on the secrets, tips, and best practices to grow a 7 or 8 figure boutique business.

248 - Chic Chronicles: Navigating 20+ Years of Fashion and Friendship with Noelle Auberger
0:00 / 0:00
1x
  • 248 - Chic Chronicles: Navigating 20+ Years of Fashion and Friendship with Noelle Auberger

    11:45.1 We did what we wanted.  We did it pretty professionally and we did it with like a level of class and style where people took us seriously.

    11:58.2 We had access to these amazing creative tools, professors who really pushed us, who gave us Tons of access and free time to play and explore with our art. And like our minds were just so rich. And I think you and I, and our whole friend group, we were all just like reveling in this.

    18:36.7I need to get in to see a client. I need to convince them that what I have to offer is a value. I need to find out how to make it a value to them because Sometimes they're not advertising in with my brands or sometimes they don't believe in the types of things I'm talking about.


    18:52.4So it's a process of getting in, building awareness, making sure they understand what I'm offering, and then trying to find those fits, you know, trying to find that right fit for my clients are all for it.


    21:51.0 One of the reasons I want to have you on is because you and I are the type of people were just like, we have this idea and we're going to go for it and we're going to put the blinders on. We're not going to ask for permission. In fact, like we didn't even think that we needed to ask for permission, let alone even like, you know, skip that part. It was just like, no, we're going to do this and we're going to do this.


    28:00.4 follow that gut, follow your intuition, follow your thought, follow your, you know, and there's so much of that that like, that's where the magic comes out of.


    31:17.6There's so much heaviness, I think that women are still carrying and processing just from that,  that you need good girlfriends, sisterhood. You need that so bad to be able to function, to be able to function and come out of this with any kind of head on your shoulders to get through any sort of day to day functionality.


    33:29.9 Owning those choices, you know, as a woman and being informed and being involved in guiding those choices gives you so much agency and so much more freedom than I think it allows. It also allows me as a business woman to operate with a lot more levity. 


    34:31.0 Our dynamics and the systemic structures that have been built are not really afforded the luxuries to women that may have been afforded to men in the past when they were the breadwinner, right? 


    35:12.5Because you are commission based in your ad sales, right? So very, very similar to a boutique in that you kind of never know what's coming, but you kind of do, but like one day you're making a ton the next day you're like, Darn that deal fell through. Very dry seasons. And then there's like Q4, which is bananas, right? Which is very similar to how retail works, right? 


    36.24.7 there's so many things right that'll pull you off track so many little stressors so many flare ups, whether it's a, you know, client you didn't close or it's a sale you see walk out the door, you know,  It can be, it can be really demoralizing.


    37:18.0 Go back to your toolkit and what works for you instead of going down the, let me beat myself up over what a loser I am because that sale didn't close.


    38:30.2 If you can master a rebound, you can master the game. And that's what it's all about is not letting that little ops offset


    40:35.0 The reality of us sitting here is we are very powerful women. We have created a lot of wonderful things in our life. What's to say that cannot continue.


    43:25.6Iowa didn't win because Caitlin Clark was the Michael Jordan of that team. Michael Jordan had to learn. He needed Scotty Pippen. He needed Dennis Rosman. And like South Carolina was a whole team. It was a whole support team.  And like, I think from a, from a business perspective, you have a boutique, you have a retail shop who around you is.


    44:30.2 But three twigs together are much harder to break, much harder to break  together. You need those, you need that reinforcement. You need that reinforcement because you on your own. You can only do so much. So you've got, get some, get some reinforcement around you. Some people who are going to back you up, you know, when you're having those, when you're having that slip, you know, you need a friend who's going to pull you back up.


    50:48.7 I think as a consumer,  you're someone who we should be talking to about what you think is working or what you're noticing or how you're


    51:23.6 We all know social media is where people are spending their time and where people are really making a ton of shopping decisions. So, I would say, like, focus on social, but the thing that's working against brands on social right now is you don't know who you're talking to as much


    52:01.9The same people you were talking to before, you're kind of talking to a wider net of more unknowns, which makes it harder, makes it harder for you as a marketer, because you don't have that same, you don't know exactly who you're talking to anymore. 


    52:24.4 You as an advertiser, you got to think more bound to read less.


    53:43.3 What is so distinctive about your brand that I have to come to you to get it?


    55:19.4Listen, there's a big millennial consumer right now, right? Like millennials are pushed in a lot of ways. We have like no money, but we have all the money. 


    56:34.4 I love perusing a beautiful retail store. Love that's the thing is I think that we have to also and I think like Other people our age have kind of been talking about this because we are all having kids a little later and we're a little you know, and we are busy and all this stuff, but I do really feel like if a space is inclusive for my child, I am way more likely to go there.


    58:21.5 I'm very into sustainability. And so I love when retailers are like, bring back your clothes for us to recycle or target does a car seat recycling event that I love. Cause that is a problem. Like solve a problem for me. It's hard to recycle a car seat.


    1:00.35.8 Well, and I think that smaller retailers need to think about that. I mean, like all of these things, it's, it's really easy. Value that purpose. The big guys are going to take us out.


    1:00.12.2 So the way they're doing that is by looking for these big breakthrough moments. A big trend right now is collabs. 


    1:08.49.4 You got to create that distinctive look, the distinctive voice. And so that When someone says your, says your brand name, it just pops right in.


    1:11:34.2 Like I have to have it. I don't even care what the price is. That's what you want in your store. That's what you want in your store. You know, there are things I don't even look at the price.


    1:15:02.6 I think when you're excited, when you're up on all this stuff, and when you,  when you really do have that unwavering confidence to just go for what you want.



    ➡️Follow Noelle on LinkedIn!

    ➡️Follow Noelle on Instagram!



    Resources:

    Visit Boutique Training Academy - If you want to make more money in your boutique or retail business you're in the right place. We'll guide you step by step in your journey through Boutiqueland. 🛍️


    NEW BOOK #TheRetailMindset available on Amazon


    Let’s be friends! 😊

    Facebook 

    Instagram


    Have questions? I'd love to hear from you! Email me at hello@boutiquetrainingacademy.com.

    Mentioned in this episode:

    Sky's the Limit Boutique Business Accelerator in 2024

    Sky's Boutique Business Accelerator teaches a proven, professional level framework that has been revolutionizing how boutiques scale. What if in 3-4 months you could reduce your inventory liability, become more profitable and start making passive income?

    Sky's the Limit Boutique Business Accelerator

    Overbought Webinar

    OVERBOUGHT: A FREE Webinar for {Boutique Owners} Who Know They Have Too Much Inventory Sales have slowed. You don't have the right styles. It's almost Fall and your boutique's revenue growth feels like it needs a jolt. What if I told you if you start now, you can end this year with low stock, high bank balances and maybe even a tropical vacation in January. If you're making $10k or more per month consistently, I'm talking to you! The solution to your inefficiency with inventory is NOT adding dropshipping or print on demand. Let's just analyze your sales, adjust your buys and make you more money the old fashioned way. It's literally worked for hundreds of years and when it's done well, can be incredibly profitable. Product based businesses need to shift now and inventory is what truly moves the needle. Get this 90 minute FREE TRAINING NOW!

    Overbought Training

    Wed, 17 Apr 2024 - 1h 23min
  • 247 - My Advice for Boutique Owners in 2024
    Mon, 08 Apr 2024 - 21min
  • 246 - Manufacturing Clothing & Accessories for Influencers with Jackie Hutson and Camille Worstell of Atrium Apparel Company

    0:54.6If you're an influencer or if you are in a position where you are ready to start manufacturing your own clothing and accessories or you already do and you want a different take on it and you want to hear from people who are really in the day to day of what's coming next, they're a little bit right ahead of the curve, you're going to want to listen to this episode.

    4:24.3 We're now working with influencers, which is super fun and exciting and new. And I think that's the greatest part about the business side that I'm on now is every day is different. Every day we have different products that we're touching, different customers we're working with and really getting to adapt and continue to grow and evolve our business as our customer base changes.


    5:59.5 It feels like a lot of people who want to sell don't understand that a retail industry.


    7:15.9 I think when you're talking about selling to the masses and especially for what we're doing with these influencers, you know, it is about mass appeal still. And so you have to be really conscious on that trend curve to not push too fast, too forward, unless again, That is your customer. 


    9:36.9 I've been saying for a long time, I think wholesale is the biggest opportunity right now. 


    11:15.5 I think the biggest thing when you're starting this out is. It's okay not to know. You're not going to know. So finding a trusted partner that can help take you through that process.


    12:33.2And the other part of it is selling, you know, and you know, it is, you can have a huge following and a bunch of eyeballs, but if you don't really like to sell, then  You're going to have a problem.


    13:36.3 We don't want to ever push a customer into overbuying something and then have them fail. Like that's not a win for anybody. 


    14:23.0 if you don't launch the right product at the right time, at the right price point. Well, guess what? You're not going to sell it.


    15:52.4 I think it really all starts with that concept piece of starting to think of what kind of items could be right for you and your audience.


    16:40.8We don't want to overwhelm. We don't want to bring too much to market. Let's start with one drop. Let's figure out your customer, figure out your quantity, figure out your buy, and then. Put together a strategy and scale plan from there. 


    21:05.5 I do think engagement is what's important. To be honest, I think you could have 10, 000 followers. And if you have Super high engagement. I don't think you have an issue selling 500 t shirts. 


    21:26.6 Just like when you're shopping in a boutique, right? I mean, I love boutique shopping because it's unique stuff. It's different. You can't find it anywhere else. So it's taking all those exact same concepts, you know, to your own personal product and say, what is unique about this?


    24:27.0 I think we also saw a lot of business where, but in really fun ways, I think women are absolutely dominating the world right now, which is super exciting. And I think they're doing it in style. So as you're going back to the office, as you're going to these events, having fun, fashionable stuff, trousers and blazers and all that kind of stuff.


    27:17.1 And as a boutique owner, again, it's like making it accessible to your girl and finding the way that makes sense for your customer. I don't think it always needs to be this pushed fashion forward thing, but like, how do you bring that one piece in to incorporate and make it feel new?


    ➡️Check out ATRIUM APPAREL CORPORTION!



    Resources:

    Visit Boutique Training Academy - If you want to make more money in your boutique or retail business you're in the right place. We'll guide you step by step in your journey through Boutiqueland. 🛍️


    NEW BOOK #TheRetailMindset available on Amazon


    Let’s be friends! 😊

    Facebook 

    Instagram


    Have questions? I'd love to hear from you! Email me at hello@boutiquetrainingacademy.com.

    Mentioned in this episode:

    Sky's the Limit Boutique Business Accelerator in 2024

    Sky's Boutique Business Accelerator teaches a proven, professional level framework that has been revolutionizing how boutiques scale. What if in 3-4 months you could reduce your inventory liability, become more profitable and start making passive income?

    Sky's the Limit Boutique Business Accelerator

    Overbought Webinar

    OVERBOUGHT: A FREE Webinar for {Boutique Owners} Who Know They Have Too Much Inventory Sales have slowed. You don't have the right styles. It's almost Fall and your boutique's revenue growth feels like it needs a jolt. What if I told you if you start now, you can end this year with low stock, high bank balances and maybe even a tropical vacation in January. If you're making $10k or more per month consistently, I'm talking to you! The solution to your inefficiency with inventory is NOT adding dropshipping or print on demand. Let's just analyze your sales, adjust your buys and make you more money the old fashioned way. It's literally worked for hundreds of years and when it's done well, can be incredibly profitable. Product based businesses need to shift now and inventory is what truly moves the needle. Get this 90 minute FREE TRAINING NOW!

    Overbought Training

    Mon, 01 Apr 2024 - 35min
  • 245 - Curves in Commerce: The Business of Plus Size Retail with Ashley Full, Founder of Amour 781

    0:51.0Our promise to you today is that we hope you will open your mind to adding more plus size to your retail store as a vendor and how to do it in a way that's going to make you money.

    3:08.6 I think sizing is one of the most challenging aspects of the plus size and extended market.


    3:36.7 Extra large is not plus size. No. So there's a different size grade to the plus size demographic. So a 1x is not the same as an extra large and that's a huge misconception. 


    6:33.4 Size grading is crucial. 


    7:26.7 If you are offering plus size, don't charge me extra. You don't charge the customer that's buying from extra small to extra large any different when she buys that size wrap. 


    8:42.5 I think as a retail community, we really need to push vendors to take more risks  in the plus size community.


    10:56.4I hear these questions all the time. So,  I brought plus size into my store, Ashley. It's not selling. Why isn't it selling? Because the plus size girl is not going into your store because you've excluded her for so long.


    17:55.0 We also had true representation of sizes for our models and just everybody. Cause even though the vendors will send us different photos, a lot of the time plus size is shot on like a size eight.  Which then it really doesn't depict what it's going to look like.


    21:20.0Quality is key. And to help mitigate those returns, we offer the styling. So, because we carry about 65 different brands, it's kind of a wide range, so we want to make sure that you get exactly what you're looking for. So we'll set up a styling appointment with you.


    22:21.2 So what are your big top three tips?  So for stores, I think not excluding plus size in your size run when you're merchandising it.


    23:26.6Number two, quality. Number three is having fashion. We do not want. something fuddy duddy. We want really cool stuff. 


    25:27.8Because there's nothing better than having that relatability as, as women, as we go into a fitting room, we're vulnerable, or even when you're buying something online, and you take it home, and you're in the privacy of your own home, and you can put something on, and we're, we're the most critical of ourselves.


    25:58.0 That's the number one selling thing is feeling good about what you wear.


    27:15.0to be honest with you, I think all of us, retailers, vendors, we started our business because we want to make people feel good for our products, right? Like, that's easy. And I think what we're up to today is there's a huge population of women, and probably men,  You don't feel good enough, though.

    And we have the opportunity to help them. We have the opportunity to say, you know what? We're going to solve the problem. 



    Resources:

    Visit Boutique Training Academy - If you want to make more money in your boutique or retail business you're in the right place. We'll guide you step by step in your journey through Boutiqueland. 🛍️


    NEW BOOK #TheRetailMindset available on Amazon


    Let’s be friends! 😊

    Facebook 

    Instagram


    Have questions? I'd love to hear from you! Email me at hello@boutiquetrainingacademy.com.

    Mentioned in this episode:

    Sky's the Limit Boutique Business Accelerator in 2024

    Sky's Boutique Business Accelerator teaches a proven, professional level framework that has been revolutionizing how boutiques scale. What if in 3-4 months you could reduce your inventory liability, become more profitable and start making passive income?

    Sky's the Limit Boutique Business Accelerator

    Overbought Webinar

    OVERBOUGHT: A FREE Webinar for {Boutique Owners} Who Know They Have Too Much Inventory Sales have slowed. You don't have the right styles. It's almost Fall and your boutique's revenue growth feels like it needs a jolt. What if I told you if you start now, you can end this year with low stock, high bank balances and maybe even a tropical vacation in January. If you're making $10k or more per month consistently, I'm talking to you! The solution to your inefficiency with inventory is NOT adding dropshipping or print on demand. Let's just analyze your sales, adjust your buys and make you more money the old fashioned way. It's literally worked for hundreds of years and when it's done well, can be incredibly profitable. Product based businesses need to shift now and inventory is what truly moves the needle. Get this 90 minute FREE TRAINING NOW!

    Overbought Training

    Tue, 26 Mar 2024 - 33min
  • 244 - Creating a Legacy Retail Boutique Business with Darlene Mitchell

    1:04.0 My name is Darlene Mitchell and I am a retail business strategist. And my strength really is around inventory and profitability. So I help business boutique owners. Understanding inventory strategies so they can have legacy, not just so they can have a business, but they can have a legacy business, a business that stays around. 

    1:32.8 I was in corporate retail for 25 plus years. And what I do now is exactly what I did in corporate retail


    1:51.4 I'm teaching my clients what I learned in big retail and fortune 500 retail.


    2:12.7 There's a lot of money. There's a lot of trajectory. Like it's a great career, I think for anyone interested in fashion or selling or like how products get to the floor.


    2:29.8You are not born with this knowledge. Retail math is very different math than math. 


    5:43.5 So like a buyer or a merchant, like depending on what the company kind of called it, that's like the lead business person now who I think is like the most similar to like a boutique owner.


    11:06.2I don't care what your markup is. Any of that, you're pricing yourself out of the business.  If you don't get that, what are you doing to get that track again?


    12:17.3 We planned out every promotion. We knew post promotions would happen. They rarely were reactionary.


    12:45.5I think that a lot of people in the  boutique space think that it's okay. To constantly run reactive sales because they're like, well, they're running it. The big companies are running it, but we're not seeing again behind the scenes, the look that Darlene and I are always going to give you is like, that is planned.


    13:39.7  It's heavy duty math. And a lot of people are just not getting that. And to your point, they're running these reactionary sales. I'm like, well, you plan to run that sale? Do you need to run that sale? Or are you just doing it because someone else is doing it? Does your business require that?


    15:25.4We let a competitor dictate our business.  No, that's  awful. Yeah, that was awful. It was awful. And imagine the buyers and everyone who put all this work in to develop this product line and we were discounting it like crazy  because we were watching what a competitor was doing.


    16:13.8 I think most boutique owners, most, you know, I wouldn't say retail businesses doing under 5 million.  They're a little messy behind the scenes. They're a little weird. Like I think until people start to make real money, do they think of investing in someone like a planner?


    17:04.8financial planning and your profit and loss statement is really different from your inventory management.


    17:33.2 Every quarter we look at what's our intention for this next quarter. What's our sales intention? What's our profit intention? Before we place product before we buy product, what's our intention first?


    18:03.0Understand how you show value to that customer.


    18:22.4 There are a couple of things you do before you even get to the product.  Because all those things, everything has to mix for your product mix and your position, right? Because if you just go in and buy products at the right, wrong margin, and it's, and by the way, everyone, it's not find a cost times four to get a four times markup. That is not, that's not a strategy. That's just, that's reckless, right? That's a little reckless. So you want to do all those other things to understand before you buy the product.  Yeah. Right. I love it. So position. Person. Pricing. Product.  And then the fifth and bonus is promotion


    20:18.5 2024 feels like a year where we can kind of lead with how we want to Move forward in the boutique.


    20:42.8​​what I believe in boutique land is that those who are purchasing heavily from other vendors. Are going to have a hard time, but those who are developing their own product will rise to the top because that customer is only coming to you for that thing.


    26:48.5 A lot of people are saying, you know,  economics, people are not buying what I have. No, they've seen it already because there's nothing new that's coming. 


    27:43.4 I also think that there's a huge opportunity for wholesaling right now. Like, I think if you have the money, the capital, the like leftover money, like if you're a business that's doing half a million a year and you have good profit and you have some good design ideas. 10 to 15 grand into some wholesale styles and trying to flip them in the next.


    29:50.5 I think, and I hope that in boutique land, it continues to be about the full price, new, exciting stuff, because I do think that there is the misconception that people love and they love. I would argue totally differently that there are plenty of people that love. new, fresh, shiny items that no one's seen before.


    31:50.7Wanting to do smaller concept stores like a boutique and neighborhood shop, right? And at the same time, I think there has to be the learnings from boutiques and, you know, smaller retail. You also need to be looking at big retail and seeing what they're doing wrong right now and what they're doing right and what trends are jumping on.


    33:24.4 I think Main Street has more opportunity than ever right now.  It's wild. We came out of the pandemic. The pandemic changed everything, by the way. 


    34:50.2 always compare it to um, I always say It's a cruise ship or it's a sailboat, you know, a Macy's is a cruise ship. It is going to take a long time to like turn it around and get to the destination. There's a lot of moving parts and we're sailboats. We can change the sail and go the other way very quickly. So I think that's staying agile and staying small. And I think that's where You and I are always probably going to talk about like, keep your inventory tight, like keep your inventory in a place where you're not overbought.


    35:50.9 what are your guidelines that you generally tell people about? Like sort of how much to their budget should they spend? And like, what do you feel like are good general guidelines? So it's going to change with each one of my clients, depending on where they are, depending on where their cash flow is.


    35:50.9 fashion changes in six months, the fashion will change and customers are fickle. 


    37:32.1  always say, like, even right now, I could make you more money without more customers. Because the customers you have. Like you said, are telling you exactly what they want. And the difference is like, you're deciding to like, guess what they want next, instead of like using the information they've given you to make choices for the future.


    40:04.3Why wouldn't you reduce your fixture count on the floor and make you yourself look fuller with less inventory? Like, Oh my gosh, that's kind of like a weird brain fart for me. Like, wouldn't you somehow adapt your store layout to also fit your sales plan?


    46:35.6 you know your person. That is the number one. Know your person, know why you're serving that person. 



    Connect with Darlene Mitchell!

    Check out her website

    Find her on Instagram



    Resources:

    Visit Boutique Training Academy - If you want to make more money in your boutique or retail business you're in the right place. We'll guide you step by step in your journey through Boutiqueland. 🛍️


    NEW BOOK #TheRetailMindset available on Amazon


    Let’s be friends! 😊

    Facebook 

    Instagram


    Have questions? I'd love to hear from you! Email me at hello@boutiquetrainingacademy.com.

    Mentioned in this episode:

    Sky's the Limit Boutique Business Accelerator in 2024

    Sky's Boutique Business Accelerator teaches a proven, professional level framework that has been revolutionizing how boutiques scale. What if in 3-4 months you could reduce your inventory liability, become more profitable and start making passive income?

    Sky's the Limit Boutique Business Accelerator

    Overbought Webinar

    OVERBOUGHT: A FREE Webinar for {Boutique Owners} Who Know They Have Too Much Inventory Sales have slowed. You don't have the right styles. It's almost Fall and your boutique's revenue growth feels like it needs a jolt. What if I told you if you start now, you can end this year with low stock, high bank balances and maybe even a tropical vacation in January. If you're making $10k or more per month consistently, I'm talking to you! The solution to your inefficiency with inventory is NOT adding dropshipping or print on demand. Let's just analyze your sales, adjust your buys and make you more money the old fashioned way. It's literally worked for hundreds of years and when it's done well, can be incredibly profitable. Product based businesses need to shift now and inventory is what truly moves the needle. Get this 90 minute FREE TRAINING NOW!

    Overbought Training

    Mon, 18 Mar 2024 - 54min
Show More Episodes