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Subscription Box Answers

Subscription Box Answers

Liam Brennan

Welcome to Subscription Box Answers, the podcast for anyone looking to start or scale a successful subscription box business. I'm Liam Brennan, co-founder of BusterBox, a dog subscription box company that we started in a spare bedroom back in 2016. 

Since then, we've grown to thousands of subscribers and over $10 million in sales, and along the way, I've learned a ton about what it takes to make a subscription box business thrive.

In this no-nonsense podcast, I'll be sharing all of my proven tips and strategies for building a successful subscription box business, from sourcing products to marketing to reducing churn.

Whether you're just starting out or looking to take your existing business to the next level, you'll find valuable insights and actionable advice here. 

I will show you that it is possible to start your own subscription box business from your spare bedroom with little money and turn it into a full-time income.

Got a question you want answered on the show? Join my free Facebook group at www.SubscriptionBoxResources.com and post it there or email me at liam@subscriptionboxanswers.com. Thanks for tuning in, and I can't wait to help you build the subscription box business of your dreams!

69 - Mastering Customer Service in Subscription Boxes
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  • 69 - Mastering Customer Service in Subscription Boxes

    In today's episode of "Subscription Box Answers," I'm sharing some essential customer service tips and advice.

    Providing world-class customer service isn't just a choice—it's crucial for running a successful subscription box business.

    High retention rates are necessary for our business model to succeed. Poor customer service can drastically increase customer churn, leading to business failure.

    In this episode, I'll share insights gained over the years to help you streamline your customer service operations and deliver top-notch service.

    If you have a question you'd like answered on the show, visit www.SubscriptionBoxResources.com, join the free Facebook group, and post your question there.

    Mon, 29 Apr 2024
  • 68 - The Most Effective Way To Win Chargebacks: Shieldify's CEO Reveals AI Strategies for Subscription Box Success

    Do you need help winning more chargebacks? If so, you won't want to miss this episode of Subscription Box Answers! Join me as I sit down with Michael Zavet, CEO of Shieldify, to delve into how their AI-powered solution is revolutionizing the way businesses tackle chargebacks. Shieldify not only protects businesses from unwarranted chargebacks but also boosts their success rate in winning disputes.

    There's nothing more frustrating than friendly fraud, where customers exploit loopholes to essentially steal products and then charge the company back. Although only a small number of people engage in this, it's crucial to have measures in place to protect your business, as the costs and time needed to investigate and contest each chargeback can quickly accumulate. Thankfully, Shieldify simplifies this process, potentially saving your business both time and money. We started using Shieldify a few months ago following a recommendation, and the results have been very impressive. They're helping us win more chargebacks, which is saving us money and time.

    In this episode, we'll dive deep into the topic of chargebacks, and Michael will share some valuable tips on how to increase your win rate. You can learn more about Shieldify at https://shieldify.com/. If you have any questions you want answered on the show, head over to www.SubscriptionBoxResources.com, join our free Facebook group, and post them there.

    Mon, 22 Apr 2024
  • 67 - The 5 Biggest Mistakes Subscription Box Owners Make.

    In this episode of Subscription Box Answers, I'm covering the five biggest mistakes that subscription box owners make. After building my own subscription box business, assisting countless other owners, and spending years in the industry, I've observed these mistakes repeatedly.

    These are some of the most common issues that are likely to hold you back.

    I have made some of these mistakes myself at certain points, and sometimes it's hard to even realize that this is part of the problem holding you back.

    Learn what these mistakes are, then do everything to avoid them, and watch how much more progress you make.

    If you have a question you want answered on the show, make sure to visit www.SubscriptionBoxResources.com, join the free Facebook group, and post your question there.

    Mon, 15 Apr 2024
  • 66 - Follow Up Marketing: Your Questions Answered!

    Welcome back to another episode of the Subscription Box Answers podcast! Following up on last week's episode, we're diving into answering questions sent in about follow-up marketing.

    This episode will help any subscription box owner determined to take their marketing to another level in 2024 and build a highly successful business.

    If you have a question you want answered on the episode, make sure you head over to www.subscriptionboxresources.com and join the free Facebook group to post your question there.

    Mon, 08 Apr 2024
  • 65 - Follow Up Marketing Is Essential (And You Probably Need To Do More Of It!)

    On This Episode Of Subscription Box Answers, I am discussing how important follow-up marketing is. If you want to grow a successful subscription box, you need to ensure you do this frequently and have a system in place for it.

    Lead capture and following up with prospects is essential if you want to drive a lot of new subscribers and keep your CAC (Customer Acquisition Cost) under control. One of the biggest mistakes struggling subscription box owners make is they have no way to capture leads and they do little to no follow-up. This leaves them in a situation where it is really difficult and expensive to grow their box.

    When you do follow up correctly, you are giving yourself multiple opportunities to sell to somebody. This is really important because not everybody will be ready to sign up for your box straight away. Listen to this podcast as I discuss all the different ways you can approach this correctly.

    If you have a question you want answered on the podcast, make sure you head over to www.SubscriptionBoxResources.com, join the free Facebook group, and post it there.

    Mon, 01 Apr 2024
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